Support

Contact support

Email John@hillcity.co.za or phone 067 651 3930. Support is provided in English on South African business days (Monday to Friday, 08:00–17:00 SAST, excluding public holidays). We aim to acknowledge every request within one business day.

What to include

• Your name, organisation and the email address you sign in with.
• The page address (for example /logistics) and what you were trying to do.
• What happened, the time it happened, and any message shown on screen.
• Never send passwords, full identity numbers or photographs of people or documents by email.

Common questions

• I cannot sign in. Access is by invitation. Your organisation's administrator creates your account and grants your role; ask them if you have not received sign-in details.
• I can sign in but see "access pending" or nothing. Your role or area has not been granted yet. Ask your administrator to approve you.
• A face or identity check failed. A failed check never stops a handover: record a named witness and continue. The record is flagged for review.
• I captured work without signal. It is queued on the device and syncs when you are back online. Do not clear the browser's data before it syncs.

Privacy requests

To ask for access to, correction or deletion of your personal information, or to withdraw consent for face verification, contact the Information Officer, Sandile John Thembekwayo, at John@hillcity.co.za. See the privacy policy for details.

Security issues

If you believe you have found a security vulnerability or that personal information has been exposed, email John@hillcity.co.za with "SECURITY" in the subject line. Please do not test against real data.